Terms and Conditions

Welcome Xanxus online store, we hope that we are able to provide a happy shopping experience to you, the terms and conditions are set out as below. When you browse Xanxus online shopping, it represents that you accept and abide the terms; you are to evaluate and bear all the contents and risks of any on this side. The information on this site is for reference only; you are advised to seek for independent advice.

For those that are less than 18 years old, without legal responsibility- should not be using the site at the absence of parent or guardian. The parent or guardian will have the assumed responsibility for the website terms stated at Xanxus online. Xanxus Metal Company will have no responsibility and obligation to verify the age or the capacity of any user.

We recommend that you carefully read our privacy policy statement. Xanxus online is owned and operated under Xanxus Metal Company. Terms of Use also apply to its employees at Xanxus Metal Company.

Order Terms

Our order terms are revealed in the page. All orders are subject to these order terms in addition to these Terms of Use.

The following trademarks and service marks belong to Xanxus Metal Company and all rights in them are reserved. These and other Xanxus online graphics, logos, service marks and trademarks of Xanxus Metal Company and its affiliates and subsidiaries may not be used without the prior written consent of Xanxus Metal Company or its affiliates or subsidiaries. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on Xanxus online, are the exclusive property of Xanxus Metal Company and are protected by Hong Kong and international copyright and other applicable intellectual property laws.

Return Policy


Xanxus Metal Company extends a 7-day Return/Exchange Policy for all products purchased directly from Xanxus. Return/Exchange/Refund of the purchased product is only eligible when the product is deemed malfunction due to the mistake of Xanxus metal company or the original defeat of the product itself.

Products may be returned for exchange or credit within 7 days of purchase provided that the product is "Defective Out of the Box" and is returned in the original box with all original packing materials including manuals, and all accessories enclosed in that carton and packing slip properly packed. Xanxus reserves the right to charge a 15% restocking fee if any of the original materials are missing. After 7 days, parts may only be returned for an exchange.

Your return request WILL NOT be accepted under any of the following conditions: -

  1. Return request is submitted over 7 days after the date product is received;
  2. Product is scratched, contaminated or stained;
  3. Product, its packaging and/or its accessories have been used, damaged, consumed or are incomplete;
  4. Warranty card, user’s manual and/or purchase invoice are missing;
  5. Product is damaged due to improper usage/operation;
  6. Product has been altered.


Exchange or Return Process:

In order to initiate the return or exchange process, you must first obtain a Return Request Form (RRF) from Xanxus through email. All returns request should be FAX to + 852 - 2142 7133 OR Email to : info@xanxusmetal.com.  with following supporting documents:

  • The filled RRF
  • Xanxus Invoice copy (within 7 days from issuance)

After receive the return/exchange application, representative from Xanxus will contact you to follow up your request. If the return request is made due to the malfunction of Xanxus product during normal use, the customer may send it back to our office in Hong Kong. The customer shall pay for the freight charge to Xanxus. After inspection, and ensured not due to the defaulted reasons of Term 2, Xanxus Metal Company shall repair and send the functioning product(s) to customer. Xanxus Metal Company will be responsible for the freight charge to the customer.

 In case of discrepancies between the English and Chinese versions, the English version shall prevail.

Warning: transaction cannot be cancelled once you confirm the order on our website and receive our Order Confirmation Notice by email.


Contact us

Our hotline is available 24/7

Phone:+852-2142 7122

Contact our hotline